Privacy Policy

Last updated: October 24, 2025

Actual Body Inc. (“Actual Body,” “we,” “us,” or “our”) respects your privacy and is committed to safeguarding the personal information you provide. This Privacy Policy explains how we collect, use, disclose, and protect personal data in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and other applicable privacy laws in Canada.

By using our website, digital forms, or services, you acknowledge that you have read and understood this Privacy Policy and agree to its terms.

1. Information We Collect

We collect personal information directly from you and, in some cases, automatically from your device when you interact with our website, social media, or advertising.

(a) Information You Provide

• Name, email address, phone number, and location
• Health or treatment information voluntarily shared in forms or consultations
• Payment details processed through third-party payment systems
• Any other information you choose to provide to us

(b) Information Automatically Collected

When you visit our website or interact with our ads, we may collect:

• IP address and device type
• Browser type, operating system, and referring URL
• Pages visited, actions taken, and session duration
• Ad engagement data (via Meta Pixel, Google Analytics, or similar tools)

This data is collected solely for analytics, advertising optimization, and service improvement.

2. Use of Information

We use your information only for legitimate business purposes, including to:

• Provide and improve our treatments and customer experience
• Process bookings, payments, and communications
• Send service updates, promotional offers, and wellness information (only with consent)
• Measure the effectiveness of ads and marketing campaigns
• Comply with legal or regulatory obligations

We will not collect, use, or disclose personal information for purposes other than those identified, except with your consent or as required by law.

3. Disclosure of Information

We may disclose your information to:

• Employees and practitioners directly involved in providing your treatment
• Service providers who assist with booking, marketing, payments, or technology (e.g., Shopify, MangoMint, Meta, Google)
• Legal or regulatory authorities, when required by law

We do not sell or rent your personal information under any circumstances.

All third-party providers are contractually bound to maintain confidentiality and handle your data securely.

4. Legal Basis for Processing

Actual Body processes personal data based on:

• Your consent (e.g., when submitting a form or booking an appointment)
• Contractual necessity (e.g., providing a service you requested)
• Legitimate interests (e.g., analytics, improving operations)
• Compliance with legal obligations

5. Data Retention

We retain personal data only for as long as necessary to fulfill the purposes outlined in this Policy or as required by law. When information is no longer required, it is securely destroyed or anonymized.

6. Cookies and Tracking Technologies

We use cookies, Meta Pixel, and similar tools to:

• Track website performance and user engagement
• Serve personalized ads and measure conversions
• Improve marketing effectiveness

You can disable cookies in your browser at any time. For more information about how Meta collects and uses data, visit:
👉 https://www.facebook.com/policy.php

7. Your Rights

Under PIPEDA, you have the right to:

• Access the personal information we hold about you
• Request corrections or updates
• Withdraw consent for marketing communications
• Request deletion of your information (subject to legal and operational limits)

To exercise these rights, contact privacy@actualbody.com.
We may require verification of identity before processing such requests.

8. Data Protection and Security

We take reasonable administrative, technical, and physical measures to protect your data from unauthorized access, loss, misuse, or alteration.
However, no online system or transmission is 100% secure. By using our website and forms, you acknowledge and accept these inherent risks.

9. Limitation of Liability

While we take all reasonable steps to protect your information, Actual Body Inc. and its affiliates, employees, or agents shall not be liable for any indirect, incidental, consequential, or punitive damages arising from or related to the unauthorized access, use, or disclosure of personal information beyond our reasonable control.

Use of our website and services is at your own risk.

10. Third-Party Links and Platforms

Our website and ads may contain links to third-party websites or platforms.
We are not responsible for the privacy practices or content of those third parties. Please review their policies before providing any information.

11. International Data Transfers

Some of our third-party service providers (such as analytics or email platforms) may store or process your data outside Canada, including in the United States.
By providing your information, you consent to such transfers and understand that data protection laws may differ in other jurisdictions.

12. Marketing and Communications

By submitting your information through our website, social media, or ads, you consent to receive relevant communications from Actual Body.
You may opt out at any time by clicking “unsubscribe” in emails or contacting us directly.
We comply fully with Canada’s Anti-Spam Legislation (CASL).

13. No Medical or Health Guarantee

While our treatments aim to support wellness and body optimization, Actual Body does not provide medical diagnoses or guarantees of results.
Information shared on our website or through consultations should not replace professional medical advice.

14. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements.
Any updates will be posted on this page with a revised “Last Updated” date.
Continued use of our services constitutes acceptance of any changes.

15. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy, please contact:

Actual Body Inc.

Toronto, Ontario, Canada
📧 info@actualbody.com